See frequently asked questions about our private label and custom wholesale process.

Frequently Asked Questions

How long does it take to receive my items?

All items are made to order. This means time is needed to get your items to you. Fulfillment times are as follows:

  • Retail and samples can take anywhere from 1-3 weeks to complete and arrive.
  • Wholesale can take anywhere from 2-4 weeks depending on what you order.
  • Please allow an additional 1-2 weeks during our busy season (April-June and October-December) and when specialty materials or items are requested.
  • Custom items take the longest to fulfill, since we do not order the custom fabric until your order has been paid for in full.

Please keep these fulfillment times in mind as you plan for your product releases or restocking.

Can I customize anything on the site?

All items under the "Custom" category can either be customized by fabric color, add logos, or an all-over print.

All over prints are created with a direct printing process or sublimation. This process makes the print a part of the fabric and will not crack, peel, or fade the way that vinyl or screen printing may do and will last the life of the product.

Smaller logos are added with a DTF process that provides a long lasting and high quality image.

If you have a design in mind that you do not currently see on our site, you can request for us to create, prototype, and then mass produce your new items. A minimum of 100 items per order is required for new custom designs that are not regularly listed on our site. Click here to place your custom design order.

Shop our collection of customizable hair care accessories, loungewear, and more. @SMDandCo

What is the difference between white-label, private-label, and custom?

White-Label items are blank and unbranded items that can be brought as-is and may be customized by you or an outside custom shop. You can also add product cards or packaging to make these items yours.

Private-Label items are items that we continuously create, but can have a design, phrase, or logo added to them to fit your brand.

These items are still made to order but the fulfillment time is faster than custom, because we keep these fabric colors in stock in our studio.

Custom items provide more customization options, like color, style, and even the print or content of the fabric.

Custom items take the longest to arrive because we order the fabric for these items after they are ordered. We DO NOT keep custom prints in stock.

All items can take anywhere from 2-4 weeks to create, since most items are made-to-order. During our busy season (October-December) we will create white-label items ahead of ordering to increase our shipping speed to serve the increased demand that comes at that time.

Why do I need to create an account to shop wholesale on your site?

At SMD & Co, we offer exclusive access to our high-quality private label hair care accessories and other products through our wholesale program. To maintain the integrity of this program and ensure that our wholesale offerings are available exclusively to businesses, we require customers to sign up for an account.

What are the benefits of opening an account?

Opening an account provides several benefits, including access to our competitive wholesale pricing, customization options, and personalized support. It also allows us to verify your business credentials, ensuring that our wholesale offerings are available to legitimate businesses and resellers.

How do I sign up for an account?

To open an account, please sign up here. You will receive immediate access to our wholesale pricing, but sales taxes are not removed from or refunded back to your account until all verification forms are submitted and approved by a member of our team. Apply for tax exemption status here.

Is there a minimum order requirement for wholesale accounts?

Yes, there may be minimum order requirements for wholesale accounts, which can vary depending on the products and quantities you wish to purchase. MOQs are as low as 10 items.

These requirements help us provide competitive pricing and ensure a seamless wholesale experience for our customers.

What if I have further questions or need assistance with the wholesale account application process?

If you have any additional questions or need assistance with the wholesale account application process, please feel free to contact our dedicated support team. We are here to assist you and ensure that you have a smooth and successful wholesale shopping experience with us.

Please allow us 1-2 business days to respond to all messages.

What if I don't like the item I received?

All sales are final on custom items.

We do not accept returns on any customized items. We highly encourage you to order a sample item before placing your bulk order to ensure our items are a great fit for your company.

Blank white-label items can be returned for a store credit only. We do not offer cash refunds. Items must be unopened and unworn. Returns are accepted up to 7 days after confirmed receipt, so please inspect your items thoroughly as soon as they arrive.

If there are ever any store errors, we will do everything we can to correct the situation.

Please refer to our return policy here.

Can I expedite my order?

The only expedition options are with how we ship your items. Our fulfillment times unfortunately, cannot be changed at this time.

Most orders only take 5 business days to complete, but we create for many different businesses. Our prolonged fulfillment times include the wait time for us to get to your order. We create items in the order they are received. If you have a deadline or launch date to meet, please order well in advance of that date.

We suggest ordering at least 6 weeks prior to any need by date to allow time for any delays or production issues.

View our shipping policy here.

How do I check on the progress of my order?

Logging into your account and view the status of your order.

Processing means your order is still being logged into our system to ensure we can complete the order in a timely manner. Orders that cannot be fulfilled will be promptly returned and refunded back in the form of purchase.

Confirmed means your order has been logged, materials have been purchased, and is now awaiting the arrival of those materials so production can begin.

Fulfilled means your item is completed and will soon be on its way to you after the final quality checks are completed.

Shipped means your item is out of our hands and on its way to your doorstep. (We have no control over shipping times once the mail service has your items)

You can always send an email to enquire about your order status. Please allow us 1-2 business days to respond. We are a small team of 2-3 at any given time, and we are usually on the production floor making items for everyone. Please remember that Confirmed orders is the longest period of production. Please bear with us while we await your materials and as you wait in line for your items to begin production.

Do you offer a dropshipping service?

We only offer drop shipping of our blank white-label items at this time. Customized items must be purchased in bulk.

The setup fee for dropshipping is $0 for white-label shipping + $5 per item sold. The item fee is only paid to us as our items sell in your shop and is included in the listing price.

If you prefer our premium dropshipping setup, the cost includes a one-time $170 fee and the $5 per item dropship fee. The item fee is only paid to us as our items sell in your shop and is included in the listing price.

Our premium dropshipping service includes the following:

  • A one year subscription with Top Dawg. At Top Dawg you will be able to search and add other products from other shops to your site as well.
  • Custom packaging (business card or flyer, branded sticker, and branded invoicing) so your items are shipped to your customers and branded as if they have come directly from you.

Regardless of the plan you choose, when you drop ship with us, your customers will be able to order directly from your site and be fulfilled by us. This eliminates the need to purchase inventory and hold items while you await for them to be sold.

Drop shipped items ship within 2 weeks of order confirmation date.

On your side of the ordering process, you can select whether you want the items shipped to you or directly to the customer. When items are shipped to you, please keep in mind the additional shipping costs that are included with that option.

We highly recommend ordering samples of all items that you intend to sell in your shops, to ensure that we meet your quality and packaging standards.

I don't see what I need on your site, do you create custom pieces?

Of course! We can create an item exactly as you need it. This is a service we only provide to our Luxury Label Club (or our LLCs) where order minimums are $2,000 or more.

Pattern recreations begin at $75.

  • This includes a sample of a product that you already own or have the pattern to.
  • Reassurance that your product can be properly recreated by us.

Product development starts at $250 per product that we design for you.

This includes:

  • Creating the pattern of your product that can be used for reproduction.
  • The completed sample is made from that pattern.

Revisions are $75 each.

Once you approve the product design, you must place an order of $2,000 or more for us to create your newly designed product.

Contact us or book a call to get started

Custom Items

What are all of your payment options?

We accept debit and credit via ShopPay, Paypal, and ShopPay Installments on this site.

If you have a reseller's certificate and prefer Net60 terms, you can apply to shop with us on Faire and save $100 on your first order with Free Shipping (for new Faire signups only).

View our wholesale page.

Why am I being charged sales taxes?

At SMD & Co, we are a wholesale manufacturer, and sales tax regulations may require us to charge sales tax on orders by default. However, if you have a valid reseller's permit and qualify for a sales tax exemption, you can enjoy tax-free purchasing.

To apply for a sales tax exemption, please complete the Sales Tax Certificate of Exemption form available here. Once you've filled out the form, please email it to us at orders@smdandco.com. Our team will review your application and process your tax exemption promptly.

We value your business and strive to make your experience with us as seamless as possible. If you have any further questions or need assistance with the sales tax exemption process, please don't hesitate to contact our dedicated support team.

Can I place a wholesale order if I do not have a reseller's permit?

Yes, you can certainly place a wholesale order with us even if you do not have a reseller's permit. However, in accordance with sales tax regulations, we are required to charge sales tax on orders from customers without a valid reseller's permit.

Create an account with us to see and enjoy wholesale pricing. Refresh your browser after signing up if prices have not adjusted.

How can I become eligible for sales tax exemption?

To become eligible for sales tax exemption, you'll need to provide us with the necessary documentation that proves your exemption status. Once we receive and verify your exemption status, we will promptly set your account for tax exemption.

Check with your state tax department for more information to see how to receive a Reseller's Permit.

Is there a possibility that my exemption request may be declined?

Yes, we reserve the right to decline exemption requests at any time if the provided documentation does not meet the necessary criteria or if there are any concerns about the validity of the exemption.

We appreciate your understanding and cooperation as we adhere to the required sales tax regulations. If you have any further questions or need assistance with the sales tax exemption process, please feel free to reach out to our dedicated support team.

What does "meets CPSC safety requirements" mean?

When we say that our products meet CPSC (Consumer Product Safety Commission) safety requirements, it means that we have designed and manufactured our items in accordance with the safety standards set by the CPSC. This ensures that our products undergo rigorous testing and adhere to safety regulations to help provide you with peace of mind when using our items.

For certification requests:

If you require certification documents for your records, please email us at service@smdandco.com, and we will be happy to provide you with the relevant compliance certificates upon request.

View more about the Consumer Product Safety Commission here.